6953 Calle Isabel, Ponce, Puerto Rico 00730

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Frequently Asked Questions




We are located in Ponce, Puerto Rico, but we offer tours in many other municipalities.

Most routes in Ponce start in Utopía, but the location varies depending on the route. You will receive an email with the exact location after your purchase.

The weather can be hot, especially during the summer. We recommend you bring water, comfortable shoes, a hat or umbrella, and sunscreen.

Yes. To arrange a private tour, please contact us.

Once purchased, tickets can not be refunded or rescheduled. Our tours often sell out and your space is being guaranteed on the tour. We do not offer partial credits or rescheduling for partial attendance, no shows or late arrivals.


We are located in an area prone to atmospheric events such as rains, storms and hurricanes. We evaluate the weather forecast to ensure the safety of our participants. Tours will not be canceled due to rain warnings. We recommend that you bring a cape or umbrella for outdoor events. We reserve the right to cancel or postpone any tour due to extreme weather events. In this case, you will be offered the option of a money back or a credit for the purchase of another tour.

Our policy lasts 30 days for physical products. If 30 days have passed since your purchase, unfortunately we cannot offer a refund or exchange.

To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in its original packaging.

There are several types of goods that are exempt from being returned. Perishable items such as food and beverages cannot be returned.

At the moment, we only offer virtual tours for schools and universities. If you are interested in a virtual tour, please contact us.

If you do not see your question listed here, you can reach out by email at info@islacaribetours.com or by phone at (939)-265-5691.